Responsible Gaming
at heybazi

At heybazi, responsible gaming is not a compliance checkbox — it is a core value that shapes how we design our platform, train our support staff, and communicate with players across Bangladesh. We believe that gambling, when approached with awareness and healthy boundaries, can be an enjoyable leisure activity. However, we are fully aware that for a small number of people, gambling can develop into a pattern of behaviour that negatively impacts their finances, relationships, and wellbeing.

heybazi is committed to providing every player with the information, tools, and support they need to keep their gambling enjoyable and under control. We invest in responsible gaming infrastructure that gives players meaningful choices — not token gestures — and we staff a dedicated support team trained to handle sensitive responsible gaming conversations with empathy and professionalism.

Our responsible gaming programme covers six key areas: age verification, player self-assessment, spending controls, time management tools, cool-off and self-exclusion mechanisms, and external support referrals. Each of these areas is described in detail on this page. If at any point you feel that your gambling is no longer under your control, please do not hesitate to use any of the tools available to you or to contact our support team directly — no judgment, no questions, immediate action.

heybazi is strictly an adult platform. All players must be 18 years of age or older to register, deposit, or play on heybazi. This is a non-negotiable requirement and applies to all players in Bangladesh regardless of the game type — sports betting, casino games, live dealer tables, slots, Bingo Fishing, Super Keno, or any other product available on the Platform.

During the account registration process, every player is asked to confirm that they are aged 18 or above. In addition, heybazi conducts Know Your Customer (KYC) identity verification checks on all accounts. Players may be required to submit a copy of their Bangladesh National Identity Card (NID), passport, or other government-issued identification document to confirm their date of birth. Accounts where age verification fails will be suspended immediately and any funds held will be returned through the original payment method (bKash, Nagad, Rocket, Upay, or bank transfer) after a review period.

We also strongly encourage parents and guardians in Bangladesh to make use of parental control software on shared devices to prevent minors from accessing online gambling websites. If you believe a minor has gained access to a heybazi account, please contact us immediately at support@heybazi and we will investigate and take action without delay.

Problem gambling can develop gradually and is often difficult to recognise from within. Many people who develop a gambling problem are unaware of it until the consequences have already become significant. The following self-assessment checklist covers common warning signs. If you answer "yes" to three or more of these questions, we encourage you to use our responsible gaming tools or speak to a support professional.

Answering honestly is the most important step. If the checklist raises concerns for you, please continue reading this page and explore the tools and resources available to you. You are not alone, and help is available.

heybazi provides a comprehensive set of player protection tools directly inside your account dashboard. These tools are available at any time, at no cost, and can be activated without contacting support for most settings. Below is an overview of each tool and how to use it.

Setting a deposit or spending limit is one of the most effective ways to keep gambling within a budget that suits your lifestyle. heybazi supports limits denominated in Bangladeshi Taka (BDT), making it straightforward for players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and all other parts of Bangladesh to set meaningful limits that reflect their real financial situation.

To set or update a limit, log in to your heybazi account, navigate to Account Settings → Responsible Gaming, and select the relevant limit type. You can set multiple limits simultaneously — for example, a daily deposit cap of ৳2,000 alongside a monthly loss limit of ৳10,000. Limits stack together, meaning whichever threshold is reached first will trigger the restriction.

Reductions to existing limits are processed without delay because they represent a protective action. Increases, by contrast, are subject to a mandatory 24-hour reflection period. This delay is intentional — it gives you time to reconsider whether increasing your limit is genuinely in your best interest before the change takes effect.

Self-exclusion is the most powerful protective tool available on heybazi. When you self-exclude, your account is suspended for the duration of the exclusion period and you will be unable to log in, deposit, or place bets. All promotional communications — email, SMS, and push notifications — are stopped immediately upon activation. Self-exclusion cannot be reversed before the exclusion period ends, even if you contact support and request reinstatement.

heybazi offers the following self-exclusion durations:

• 1 Month — suitable for players who need a short but firm break to reset their habits.
• 3 Months — recommended for players who have identified signs of problem gambling and want a meaningful period of distance from the platform.
• 6 Months — appropriate where gambling has begun to affect daily life, finances, or relationships.
• 12 Months — for players who need an extended period of exclusion to address a serious gambling problem with professional support.
• Permanent — closes the account indefinitely with no option to reopen. Any remaining balance is returned through your nominated payment method after a verification process.

heybazi strongly encourages any player who feels that gambling is negatively affecting their life — or the life of someone they care about — to seek support. Our own support team is a useful first point of contact, but we also acknowledge that professional counselling and peer support organisations can provide a level of help that goes well beyond what a gambling operator can offer.

The following types of support are available to players in Bangladesh and internationally:

• heybazi Support Team: Available 24/7 via live chat (inside your account dashboard) and email at support@heybazi. Our team can activate any responsible gaming tool on your behalf, process a self-exclusion request, answer questions about your account history, or simply listen and provide guidance on next steps.
• Gamblers Anonymous: An international peer support fellowship for people who wish to stop gambling. Meetings follow a 12-step programme and are available in multiple formats including in-person groups and online sessions that can be accessed from anywhere in Bangladesh.
• National Mental Health Crisis Line (Bangladesh): Kaan Pete Roi (+880-1779-554391) is a Bengali and English-language mental health helpline operating from Dhaka that provides free, confidential counselling for adults experiencing emotional distress, including gambling-related anxiety and depression.
• GamCare: An international organisation providing information, advice, and support for people affected by gambling problems. Their online resources and self-help tools are available in English and can be accessed from Bangladesh.
• BeGambleAware: Provides free, confidential information and counselling services for people concerned about their own gambling or that of someone they know. English-language resources available online.
• Trusted family member or friend: Speaking to someone you trust about your gambling habits can be a powerful first step. You do not need to face this alone — heybazi encourages open conversations within families and communities in Bangladesh about healthy gambling behaviour.

If you are a family member or carer of someone you believe may have a gambling problem, heybazi can assist with account-level interventions if that person holds an account with us. Please contact support@heybazi for guidance on the options available in this situation.

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). You do not need to be in a crisis to reach out — whether you have a question about how a tool works, want to activate a deposit limit, or simply want to talk through your situation, our team is here to help without judgment.

To reach our responsible gaming team, use any of the following channels:

• Email: support@heybazi — use the subject line "Responsible Gaming" to ensure your message is routed to the appropriate team. We respond within 1 hour during Bangladesh Standard Time business hours and within 4 hours at all other times.
• Live Chat: Available directly inside your heybazi account dashboard once you are logged in. Live chat is the fastest way to reach our team for immediate assistance such as activating a cool-off period or self-exclusion.

All responsible gaming communications are handled with strict confid entiality. Your request for help will never affect your account standing in any negative way — seeking support is always the right decision and we will always treat it as such.