heybazi Frequently Asked
Questions

heybazi requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. Upload clear scans or photos of the front and back of your ID through the Account Settings panel. Verification is typically completed within 24 hours of submission.

Click the "Forgot Password" link on the heybazi Login page and enter your registered email address or mobile number. An OTP reset link will be sent to you. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact support at support@heybazi for direct assistance.

No. heybazi strictly allows one account per person. Duplicate accounts violate our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately so the situation can be resolved without penalty to you.

To close your account permanently, email support@heybazi with the subject line "Account Closure Request" from your registered email address. Our team will process the request within 48 hours. Any remaining balance will be returned to your verified payment method. Note that permanent closure cannot be reversed — consider our self-exclusion or cool-off tools if you only need a temporary break.

To deposit via bKash on heybazi, log in, go to the Cashier section, select bKash as your payment method, and enter the deposit amount in BDT. Follow the on-screen prompts to authorise the payment in your bKash app. You will receive a confirmation SMS from bKash once the transaction is complete. The minimum deposit via bKash is ৳200 and funds typically appear in your account instantly.

Nagad deposits on heybazi are processed instantly in most cases. Once you confirm the payment in your Nagad app, the funds are credited to your heybazi balance within seconds. During periods of very high transaction volume, processing may take up to five minutes. If your deposit has not appeared after 15 minutes, contact live chat support with your Nagad transaction ID ready.

The minimum withdrawal amount on heybazi is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, Upay, or your linked Bangladeshi bank account. heybazi does not charge a withdrawal fee at the platform level, though your payment provider may apply its own standard transaction charges.

Mobile wallet withdrawals via bKash, Nagad, Rocket, and Upay on heybazi are typically processed within 1–4 hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other Bangladeshi institutions may take 1–3 business days depending on the receiving bank. All withdrawals require a completed KYC check before first-time processing.

heybazi does not charge any platform-level fees on standard deposits or withdrawals. However, third-party payment providers such as bKash, Nagad, Rocket, or your bank may apply their own standard transaction charges, which are outside heybazi's control. Always check your payment provider's current fee schedule before initiating a transaction to avoid unexpected deductions.

Yes, heybazi accepts deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay. Both methods use the same Cashier flow — select your preferred mobile wallet, enter the BDT amount, and confirm in your wallet app. Minimum deposit thresholds and processing times for Rocket and Upay are consistent with those for bKash and Nagad.

To place a BPL cricket bet on heybazi, navigate to the Cricket section, select the match you want to bet on, and choose your market — match winner, top batsman, total runs, or other available options. Enter your stake in BDT, review the displayed odds, and confirm. Match odds update in real time and live in-play betting is available on select BPL fixtures throughout the tournament.

heybazi covers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, method of dismissal, number of sixes, and series winner. Markets span BPL, IPL, T20 World Cup, ODI World Cup, Asia Cup, and bilateral series featuring the Bangladesh Tigers, making heybazi one of the most complete cricket sportsbooks for Bangladeshi players.

Yes, heybazi is fully optimised for mobile browsers on Android and iOS devices. The mobile site delivers the same games, betting markets, and account management features as the desktop version with no app download required. Simply open heybazi in your phone's browser, log in, and play — everything from bKash deposits to live cricket betting works seamlessly on mobile.

The RTP (Return to Player) on heybazi slots varies by game title and provider. Most slots from Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. Individual game RTPs are displayed in the paytable or information panel inside each slot. heybazi uses certified Random Number Generator (RNG) software to ensure all outcomes are fair and statistically unpredictable.

Yes, all games on heybazi use certified Random Number Generator (RNG) technology supplied by internationally recognised providers including Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and Microgaming. These providers undergo regular independent audits to verify game fairness and accurate RTP reporting. heybazi does not modify game outcomes at the platform level in any way.

heybazi offers a welcome bonus for new players on their first deposit. To claim it, register your account, complete basic KYC verification, and make your first qualifying deposit. The bonus is credited automatically to your account balance. Specific bonus amounts, minimum deposit thresholds, and wagering requirements are displayed on the Promotions page and may vary based on the current active offer.

A wagering requirement on heybazi means you must wager the bonus amount a specified number of times before any winnings derived from it can be withdrawn. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in total qualifying bets before requesting a withdrawal. Sports bets and slots typically contribute 100% towards the requirement, while live casino games may contribute a lower percentage.

heybazi rewards regular players through an ongoing loyalty programme. As you play and bet, you accumulate loyalty points that can be exchanged for bonus credits or used to unlock higher-tier VIP benefits including faster withdrawals, higher deposit limits, dedicated account managers, and exclusive promotions timed around events like BPL season, IPL, and Eid. Contact support for details on your current loyalty tier and point balance.

Yes, free spins issued by heybazi carry an expiry period, typically 7 days from the date they are credited to your account. Any unused free spins after the expiry date are automatically removed. Winnings from free spins are usually subject to a wagering requirement before they can be withdrawn as cash. Always check the specific terms displayed when a free spins offer is activated in your account.

Whether a heybazi bonus can be used across both cricket betting and slots simultaneously depends on the specific offer terms. Most general welcome bonuses allow wagering across sports and casino games, but some promotions are restricted to one category. Always review the "Eligible Games" section of each bonus offer in the Promotions page before placing bets to ensure your wagers count towards the wagering requirement.

heybazi uses 256-bit SSL encryption to protect all data transmissions between your device and the platform, ensuring that your personal information and payment details remain secure at all times. Player funds are held in segregated accounts separate from operational funds. All game providers are internationally certified for fair play. heybazi is committed to responsible and transparent operation for all players across Bangladesh.

heybazi operates as an international online gaming platform serving players in Bangladesh. We do not make specific claims about the legal status of online gambling under Bangladeshi law, as this is a complex and evolving area. Players are responsible for understanding the laws in their own jurisdiction before participating. heybazi strongly encourages all players to play responsibly and within their own financial means at all times.

The minimum age to register and play on heybazi is 18 years. This is a strict, non-negotiable requirement that applies to all players in Bangladesh regardless of game type. heybazi conducts KYC age verification checks on all accounts and will suspend any account where the player is found to be under 18, with remaining balances returned through the original payment method after a full account review.

To self-exclude from heybazi, log in and go to Account Settings, then select Responsible Gaming and choose Self-Exclusion. Pick your exclusion period — 1 month, 3 months, 6 months, 12 months, or permanent — and confirm with the OTP sent to your registered mobile. Alternatively, email support@heybazi with the subject "Self-Exclusion Request" and our team will action it within one hour, at any time of day or night.

heybazi customer support is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). You can reach the team via live chat inside your account dashboard for the fastest response, or by email at support@heybazi. For responsible gaming emergencies such as immediate self-exclusion, the live chat channel is the quickest route to assistance and our agents are trained to handle these requests as the highest priority.